Have Questions?

We fully support each and every template we make. If you have a question or run into problems regarding your template, please contact us. We'll be happy to help.

How do I purchase a template?
Each template's detail page contains an "Add to Cart" button that takes you to our secure shopping cart page. You can either checkout at this time or return to continue shopping. During the checkout process, you can choose to pay with your credit card or through your PayPal account.
How do I know if a template is right for me?
Those who are in need of a website and feel their graphic design skills may be a bit limited will benefit from a web template. A template gives you the elements needed to build an effective, working website. Templates come with several common web pages that use pre-designed layouts, images, other components that work together to give your website a consistent look and feel across all pages.
How do I receive my new template?
After your credit card is approved, you will be directed to a page where you can download your template file(s). You will also receive an email shortly after purchase that contains the download link location. The download file comes in a zipped format. Save this zipped file to a location on your hard drive (remember where you saved it!). It's also a good idea to make a backup copy of this file for safekeeping.
What if I need more features for my template?
Our expertise lies in designing the template. For Dreamweaver templates, you can find hundreds of Extensions that can add extra features to your site. Do a Google search for Dreamweaver Extensions and you will find a lot of sites that offer great products. For CSS templates, you can find a wide variety of scripts that can offer extras for your site. For 3d Cart templates, view our FAQs below or contact us with your ideas. If you need some minor modifications to your template, please visit our Design Services page.
My credit card was declined. Now what?
The most common reason a credit card is declined is that the name on the card, the billing address, the zip code, and the 3-digit code do not all match during the verification process. We have no control over how or why a card is approved or declined. Often when a card is declined, the reserve amount is still deducted from your available balance for 24-48 hours before being replaced. If your card was not approved, we recommend you contact your credit card company or bank and report the problem.
I lost my template. Can I get another copy?
We are always happy to replace your template within 30 days of your purchase. If you need a replacement copy for a template purchased several months ago, we would need to know some specifics on who, when, what so we can verify your purchase.

If you have lost your original template due to a hard drive crash or other misfortune, you can find information on receiving another copy on our Policies page.
Can I change the color(s) of a template?
You can edit many of the colors used a template by editing the CSS file. This allows you to change fonts, link colors, and more. However, there are also several graphic files that make up the colors in the design, especially for gradients and shadow effects. Our templates, as a general rule, are not designed so that you can make changes to these graphics. We offer design services services for those who need these kinds of changes.
Can I change the photo(s) in a template?
The small images in a template can be easily replaced. Just delete our sample photos and add your own. If the template contains an image that is incorporated into another element like the top header image, we include a layered .psd file with the template that you can use to replace our image with your own. If you do not have the software to edit this file, we offer design services where we can make the changes for you.
Why does my template have a watermarked image?
The photo vendor(s) have given us permission to only use a watermarked image as a sample. You may purchase/license the image direct from the vendor, or you may substitute our image with one of your own. Our image sources have very reasonable pricing... about $3.00 an image, so you can pick out what you want instead of the image shown in the template.
Can I add or remove pages in a template?
Yes, you can add new pages, delete the ones you do not need, and rename existing pages. Templates are designed to be flexible. While we give you several commonly named pages, you can make changes to suit the needs of your site.
Can I use the template on more than one site?
When you purchase a template, you are purchasing a license that allows you to use the template on a single web site. In order to use the template on more than one site, you must repurchase the template to obtain a second site license. For more detailed information, please view our License Agreement and other policies.
Do I have to leave in your site logo?
No. Once you have purchased the template, you may remove our logo graphic from the template. We do not require that you leave any of our information.
How do I unzip the download file?
It is important that you unzip your files correctly so that the data inside retains the correct file structure. Your web template contains several files and folders. Double-click on the file you saved to your desktop. If WinZip is installed, the dialog box will appear. In this interface, you will see the total number of files. Click on the Extract icon. The Extract dialog window will open. Make sure there is a check in the box next to "Use folder names". We recommend you extract the files to your Desktop. Click on the Extract button. When your files are unzipped, the WinZip interface window will close. You can copy the folder that contains your web pages, files, and folder to any location you choose.
What happened to the 3dCart templates?
Effective July 15, 2012, we discontinued our 3dCart eCommerce templates. The technology that drives the web is changing at a rapid pace. With the advent of CSS3 and HTML5, the dynamic options to designers and web masters opens up new doors. Older table-based designs, and the shopping carts that rely on them, are becoming more restrictive in what we can and cannot do with our template designs.
How do I define a site?
• Open Dreamweaver and go to Site > New Site.
• In the dialog box that appears, click on the Advanced tab.
• Under Category, select Local Info.
• In the Site Name box, type in a name for your site.
• Click the browse icon next to the Local Root Folder box and navigate to your web folder.
• Click the browse icon next to the Default Images box and select the images folder within the web folder.
• When done, click OK.

For complete details on how manage your site(s) and the settings you can choose, refer to the Dreamweaver help files for more information.
What are Dynamic Web Templates?
Dynamic Web Template pages can be found within the Templates folder of your web and are easily identified by the .dwt extension. They contain the basic page structure for all of your web (.html) pages. Dynamic Web Templates have both “editable” and “non-editable” regions.

Editable Regions can change from page to page such as your page content. You open the web (.html) page and make changes inside of the editable regions.

Non-editable Regions are areas defined by the .dwt and cannot be changed on your .html pages. To change non-editable regions, you have to open the .dwt file. Changing non-editable regions will change every web page in your site that is based on that .dwt page.
How do I add a new page?
To create a new, blank page based on a .dwt page layout, go to File > New > Page from Template. Select the appropriate .dwt page (if your template offers more than one page layout). When your new page is created, save the page giving it a unique name and page title. You can then add content to the editable regions.
How do I edit a Library Item?
Some templates use library items for the navigation links. This allows you to easily make changes to your links rather than having to make several changes to the .dwt page(s). Your changes will automatically be applied to each page that uses the library item(s).

Library files (.lbi) are found within the Library folder. Open the appropriate .lbi page and make your changes. When you save your changes, you will be prompted to update the changes on the other pages of your web. The process is fast and easy.
Why won't my library items update?
If you do not define the site correctly, the changes you make to any library items or to any .dwt pages will not update. If this is happening to you, take the time to define your site again to fix the problem. Some good resource links for how to do this are:

• Adobe's Dreamweaver tutorials
• Dreamweaver Support Center
• Free Dreamweaver Resources