Frequently Asked Questions

How to Buy

Each template's detail page contains an "Add to Cart" button that takes you to our shopping cart page where you can choose to pay with your credit card or through your PayPal account. After your credit card is approved, you will be directed to a page where you can download your template file(s). You will also receive an email shortly after purchase that contains the download link location. The download file comes in a zipped format. Save this zipped file to a location on your hard drive (remember where you saved it!). It's also a good idea to make a backup copy of this file for safekeeping.


My credit card was declined. Now what?

The most common reason a credit card is declined is that the name on the card, the billing address, the zip code, and the 3-digit code do not all match during the verification process. We have no control over how or why a card is approved or declined. Often when a card is declined, the reserve amount is still deducted from your available balance for 24-48 hours before being replaced. If your card was not approved, we recommend you contact your credit card company or bank immediately and report you encountered an AVS mismatch error during your transaction attempt.


If I don't like the template, can I get a refund?

All sales are final and no refunds will be given for software that is delivered via digital download from our site. We offer live previews of each template so you can view all of the pages before you buy. If you have a question about the suitability of any template, please contact us before you purchase. If there is a problem with one of the digital download products or if you experience any difficulty with its download, we will fix the problem.


My credit card was declined. Now what?

The most common reason a credit card is declined is that the name on the card, the billing address, the zip code, and the 3-digit code do not all match during the verification process. We have no control over how or why a card is approved or declined. Often when a card is declined, the reserve amount is still deducted from your available balance for 24-48 hours before being replaced. If your card was not approved, we recommend you contact your credit card company or bank immediately and report you encountered an AVS mismatch error during your transaction attempt.


What are "Responsive" templates?

"Responsive" refers to templates that can adapt their size depending on whether you are viewing the site on a mobile phone, a tablet like the iPad or Kindle Fire, a laptop, or a desktop computer. A visitor to your site who is using a small device, like a cell phone or a tablet, will see the site differently but can still access most, if not all, of your site's information. While a template can cover most instances where items should expand and contract, you may have a specific image or element that requires a bit of extra help. Just let us know and we can walk you though how to adapt it for your needs.

What are the software requirements?

Our Expression Web templates are compatible with Microsoft Expression Web 4. Earlier versions of Expression Web do not display the page design accurately when in Design View.

Our Expression Web templates also work perfectly in Adobe Dreamweaver CS4 and higher. Expression Web does add vti_cfn and vti_pvt files; however, Dreamweaver ignores them. Their presence or absence does not affect the web at all. You can delete them or we can remove these extra bits for you on request.

Our HTML generic templates can be used in a variety of modern web editors.


Can I change the template's colors, etc.?

Each template is different. While font colors can be easily changed by editing the CSS file, other color areas may be images, especially in older templates. We recommend you read through the "live preview" for specific details.

You can add additional pages, delete pages you do not need, and even rename pages to be better suited to your site. We have tutorials on our Help Center covering these topics.


What about the images used in the templates?

Your template may contain watermarked images or photos provided by third-party providers. We have obtained permission to incorporate these images within the template as a sample of what your site might look like. If you wish to use these same images for your web site, you are required to purchase the non-watermarked version directly from the vendor. We can also assist you with image licensing.


What are V6, V7, V8, etc.?

Each generation of templates builds upon a solid foundation and brings you more flexibility. To learn more about each generation version, click on the topic links below:

Generation V8: #4500 begins our newest Generation V8 templates. With some new, more streamlined coding, pages load a little faster. We've also redesigned the look of many of the pages. To help make it easy, we have expanded the "how-to" instructions and added more information on the typography page. We're sure you will like what you find.

Generation V7: With Generation V7 templates, you find all of the features from our V6 templates plus a nice fading ticker script, a new accordion feature, and some fun text animations. You'll also find we have expanded the media query breakpoints to make the responsive parts more... well, more responsive on more mobile devices.

Generation V6: Generation V6 templates introduce some requested new features like a wider width, additional page layout designs, new portfolio page examples, and a simple contact form that uses a .php script.


Some Helpful Resources:

For your convenience, we have listed some of our favorite resources and links below.

Templates in Time  KM Web Design MyCorporateLogo.com  Stock Photos, Royalty Free Stock Photography, Photo Search Buy Stock Photos