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Before you hit the send button...

Consider it a personal favor or a kindly given request, but please read over the following before you email:

• If your email address requires a "verification" process in order to receive a reply, approve our email address BEFORE you email us.
• Sign your email with your name and a phone number where I can contact you. Often times it is easier for me to make a quick phone call rather than give a detailed email response that may not be fully understood.
• If you are emailing regarding a template, please let me know which one you have questions about. <grin>
• Please do not add me to your "favorites" list for jokes, email virus warnings, your company newsletter, etc. I know you love to share, but please ask first.
• Do not send email "return receipt requested" unless you are returning a contract or sending me important information such as photos to optimize, text to be included, etc.
• Suspicious emails and those with no text in the body or subject line of the email are automatically deleted.

Just in Case...

While I understand that sometimes a person can become frustrated with a project, if you are calling or emailing for support, keep in mind I'm just an ordinary person.  My office is not high atop Trump Tower. I'd be glad to stay on call all day, but you would then have to come and do my laundry, clean my kitchen and walk the dog.  Before you call or email for support...take a deep breath! I am here to help.

If you email and don't get a response within 24 hours, please try again.  Occasionally a reply may have bounced or been trapped within a spam filter for one reason or another.